Privacy Policy

Last updated:

Introduction

Firewood ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard information when you visit our website or contact us for business purposes.

Information We Collect

We collect information that you provide directly to us, including:

  • Contact information (name, email address, phone number, company name)
  • Business information (company address, order requirements, shipping details)
  • Communication records (emails, phone calls, WhatsApp messages)
  • Website usage data (if you interact with our contact forms)

How We Use Your Information

We use the information we collect to:

  • Respond to your enquiries and provide quotes
  • Process and fulfil orders
  • Communicate about orders, shipping, and account matters
  • Comply with legal and regulatory obligations
  • Improve our services and website

We do not sell, rent, or share your personal information with third parties for marketing purposes.

Data Sharing

We may share your information with:

  • Service Providers: Logistics partners, payment processors, and other service providers necessary to fulfil orders
  • Legal Requirements: When required by law, court order, or government regulation
  • Business Transfers: In connection with a merger, acquisition, or sale of assets (with notice to you)

All third parties are required to protect your information and use it only for the purposes we specify.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Business records may be retained for up to 7 years as required by law.

Your Rights

Depending on your location, you may have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Object to processing of your data
  • Request data portability
  • Withdraw consent (where processing is based on consent)

To exercise these rights, contact us using the information provided in the "Contact Us" section below.

Cookies

This website uses minimal cookies for essential functionality only. We do not use tracking cookies, analytics cookies, or advertising cookies. No personal data is collected through cookies.

International Transfers

Your information may be transferred to and processed in countries outside the European Economic Area (EEA), including Ukraine. We ensure appropriate safeguards are in place to protect your data in accordance with this policy.

Children's Privacy

Our services are directed to businesses, not individuals under 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this privacy policy or wish to exercise your rights, contact us:

Firewood
Email: info@firewoodimportexport.com
Phone: +380 50 123 4567